Patricia A. Hansen, CAP-OM
2140 W Division Street, Unit 3, Chicago, IL 60622
patti60622@gmail.com - 630.546.0896
Summary of Qualifications
Skillful and dedicated Executive Assistant with extensive experience in coordination, planning and support of daily operational and administrative functions
- Demonstrated capacity to provide comprehensive support for executive level staff including calendaring, scheduling meetings, coordinating travel and effectively managing all essential tasks.
- Proven track record of accurately completing research, reporting, information management and business-development efforts within budget requirements.
- Adept at developing and maintaining detailed administrative and procedural processes that reduces redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- Highly focused and results-oriented in supporting deadline driven operations; able to identify goals and priorities and resolve issues in initial stages.
- Excellent interpersonal skills, high level of emotional intelligence, and team player
CompTIA-Downers Grove, IL 2001-Present
CompTIA has become a leading voice for the technology ecosystem. Founded in 1985, CompTIA has been supporting the success of businesses across the full IT channel, from the largest vendors on one end to smaller businesses providing IT hardware, software and services on the other, as well as the ICT professionals that make the industry run.
Executive Assistant
Provide high level administrative support for the President/CEO and his Executive Team.
- Manage and execute calendaring, meetings, travel (international and domestic)
- Process expense reports and AMEX monthly charges
- Liaise for the board of directors
- Schedule and coordinate quarterly all staff meetings
- Manage associations affinity programs
- Manage associations Level 3 conference call benefit
- Prepare and process invoicing through Doc Link
- Implemented a charity program at CompTIA
- Serve on the Wellness Committee and implemented a health incentive program
- Function as a team player with a true spirit of cooperation and willingness to ensure smooth and effective operation of the administrative office.
- Maintain a highly professional demeanor and extremely capable of working under pressure with a sense of urgency
GATX Rail - Chicago, IL 1998-2001
GATX Rail provides a full range of rail transportation solutions combining extensive transportation, financial and rail logistics experience. GATX Rail owns, operates and has an interest in over 157 rail cars worldwide. GATX offers full-service tank car, freight car and locomotive leasing, fleet management, rail car design and maintenance.
Executive Administrative Assistant
In my position as an Executive Administrator to the CEO/President of GATX Rail, I handled his calendar, both business and personal I also prepared his extensive travel requirements which included domestic and international travel. I prepared his expense accounts and maintained his business checking account. I coordinated the weekly Leadership Team meetings and handled all his correspondence including email and voice mail. I coordinated and hosted annual company events. I served on the Community Involvement Committee and assisted in the United Way campaign.
Skills
- Microsoft Office Suite
- Prezi
- iMIS database
- Doc Link
- Concur Travel Software
Administrative Support
- Excellent communication and interpersonal skills
- Excellent time management skills
- Dependable and reliable
- Decisive and discrete at handling sensitive and confidential information
Special Courses
- CAP and OM Certification, February 2014
- Skillpath: Lettter-Perfect Grammar and Proofreading, March 2014
- Carnegie Training to include: Effective Business Communications, Developing Personal Leadership and Relationships! Relationships! Relationships! (2010-2009)
- Stress Management, November 1997
- Franklin Quest Time Management, February 1996
References and samples of my work are available upon request.
